Bentin was speaking at a workshop organized by the ministry in cooperation with the emirate of Makkah. (SPA)
The ministry has shifted its works to the unified electronic path and is following up feedback of the service providers and recipients
JEDDAH: Saudi Arabia’s Minister of Hajj and Umrah Dr. Mohammad Saleh Bentin urged Umrah companies to improve the quality of their services and announced the launch of new high-standard investment opportunities for companies operating in the sector.
“The real and sustainable gain is the dedication to serving pilgrims,” he said.
Bentin highlighted the professional environment that provides the best services to pilgrims to enrich their experience from arrival to departure after having completed their rituals. He was speaking at the first workshop organized by the ministry to present and discuss the Umrah sector strategy under Vision 2030.
Bentin said that the program for serving pilgrims aims to facilitate arrival procedures for Hajj and Umrah visitors. He stressed that giving the opportunity to a larger number of companies improves competitiveness in services and allows for a wide range of excellent options.
The minister said all sectors of the country are keen to invest their potential, services and workforce in serving pilgrims. “Serving Hajj and Umrah is a national responsibility shared by all,” he said.
Bentin said that the sectors are endeavoring to serve pilgrims and enrich their Hajj and Umrah experience by introducing them to the many historical places and Islamic monuments and by creating a suitable environment.
He also underscored the importance of providing information, using technology and preparing quality initiatives that reflect the attention and care accorded by the Saudi leadership to pilgrims and visitors.
He said the ministry aims to issue Umrah visas throughout the year and without stopping during the Hajj season.
The ministry’s undersecretary, Abdul Aziz Wazzan, presented the Umrah-specific goals, the current Umrah figures and statistics, and the challenges of the sector. Then he presented the main areas in which the strategy and executive plans will operate to improve the quality of Umrah services to suit the growing number of pilgrims and reach efficient procedures through electronic platforms.