By Suleiman Shehu Muhammed
The poor services delivery being experienced by air passengers who choose to fly Medview Airline is snowballing into a recurring decimal that should worry the airline’s management.
I had my first bout of disappointment with the airline last week Saturday, July 15, 2017. I booked the airline’s Abuja – Yola flight for my sister, who was travelling to Yola to take our ailing mother meet her appointment with the doctor.
The flight to Yola was originally scheduled to leave Abuja by 10:30 am.
On our way to the airport, we received an SMS alert that the flight has been rescheduled to 12:10 pm. We arrived at the airport and checked in to wait for the rescheduled time.
Again, another announcement came in that our flight to Yola will now arrive at 1:30 pm. The flight initially scheduled for 10:30 am finally arrived Abuja 2:30 pm, leaving many passengers groaning.
Initially, I dismissed it as one of those ills that have plagued our domestic airlines. Alas, I was wrong as SaharaReporters came with a banner headline: “Again, Med-View Fails To Airlift Lagos-London Passengers, Reschedules Flight For Tuesday.”
The online medium reported that “Med-View Airline customers were once again abandoned in Lagos on Monday, as the troubled carrier failed to fly them out to London for the second day in a row. The airline assured its customers stranded at the Murtala Muhammed International Airport on Sunday that it would airlift the passengers to London-Gatwick on Monday, but could not do so due to the non-availability of an operating aircraft.” I learned that the airline had finally airlifted its passengers to London.
Before this, there was also a report that Medview Airline was recently barred from entering European airspace. By then, the European Union (EU) cited safety reasons for barring of the airline from entering the European airspace.
My concern here is that this is coming close to Hajj operation where the airline had been selected as one of the hajj carriers. Though the management of Medview came out with refuting press statement. Air transport is critical and requires dedicated and professional handling. If Medview continues to slope down in endless rescheduling, it might soon go the way of other failed airlines in Nigeria. This is just a wakeup call.
Muhammed, a public servant, writes from Abuja